Keywell: Your Full-Stack AI Partner for Healthcare and Human Services

Share Now:

Healthcare and human services organizations handle some of the world’s most sensitive data. At the same time, they face increasing pressure to improve outcomes, reduce costs, and make data-driven decisions. 

Keywell bridges this gap by developing AI solutions specifically designed for these privacy-sensitive sectors. We combine deep industry knowledge with cutting-edge AI technology to create tools that respect patient confidentiality, adhere to strict regulatory standards, and drive meaningful improvements in care delivery and operational efficiency. 

Our approach ensures that healthcare and human services providers can harness the power of AI without compromising on data protection or ethical considerations.

How Can AI Products Create Value in Healthcare?

While many emerging AI technologies focus on clinical applications like radiology and diagnosis — applications that require FDA approval and clinical validation — numerous other AI solutions can significantly improve healthcare operations and patient experience. 

These operational applications, though less prominently featured in headlines, often have immediate and substantial impacts on healthcare efficiency and accessibility.

Here’s how AI is adding value across the sector:

  • Optimizing scheduling, referrals, coding, and billing processes in clinical administration.
  • Monitoring risks for HIPAA and categorizing documents with protected health information (PHI).
  • Streamlining prior authorization processes and medical necessity reviews.
  • Assisting in healthcare hiring and retention by identifying candidates and predicting turnover risks.
  • Improving marketing strategies for payers and providers through data analysis.
  • Increasing overall satisfaction for both patients and healthcare providers.
  • Navigate health insurance coverage and program policies to better communicate with members.
  • Automating document classification and analysis to reduce costs and manage risks.

How Can AI Products Create Value in Healthcare?

Keywell has built data lakes for health and human services organizations, and we’ve learned that these systems require careful planning and architecture.

Here are the top principles to consider when you’re establishing a data lake:

  1. Build on a flexible platform: The platform or environment you build on must be flexible enough to integrate seamlessly with diverse healthcare systems while facilitating secure data exchange. This is critical for complex healthcare data environments.
  2. Establish security controls: To protect sensitive patient information, implement security and privacy protocols such as data masking and row/column-level security for users who should not be able to access PHI or should have limited access to it.  Ensure that all access is granted at the user (not service) level for auditability purposes.
  3. Support diverse data: Your healthcare data arrives in many formats, from FHIR standards to unstructured documents and files. It is important to select tools and methodologies that can support and govern mixed data and information formats. 
  4. Design clear zones: Your data lake architecture should maintain distinct zones for raw and production-ready data, following a medallion structure to represent different stages of data refinement. This creates a clear lineage between original sources and final outputs. When you employ modern extract, load, transform (ELT) tools, you streamline this process and make data transformations transparent and traceable.
  5. Enable data discovery: Round out your foundation with a comprehensive data catalog. Your users can make better decisions when they clearly understand available data elements. If possible, democratize the ability to define and add descriptions so the data dictionary is a helpful part of the knowledge base.

Keywell’s End-to-End AI and Advanced Analytics Solutions

Keywell leverages cutting-edge AI, large language models (LLMs), and advanced analytics to solve complex healthcare problems. We combine deep industry knowledge with technical expertise to deliver tailored solutions that drive meaningful outcomes.

Our services include:

Workshops and Training

We offer comprehensive workshops and training sessions to help your team understand and confidently approach AI technologies. Our programs demystify new tech, upskill your workforce, and keep your organization current with the latest advancements in healthcare AI.

AI Strategy

Keywell can help you develop AI enablement roadmaps and technology architecture plans. We also conduct thorough regulatory and compliance reviews to ensure your AI initiatives align with healthcare industry standards.

Rapid Prototype Creation

We bring your AI use cases to life through rapid prototyping, so you can gather feedback and iterate quickly. This approach helps you validate concepts and refine solutions before full-scale implementation.

AI Evaluation and Auditing

Keywell develops custom metrics aligned with your business goals to evaluate AI performance. We also build comprehensive test cases to identify and mitigate potential biases and hallucinations in AI systems.

Managed Services

We offer fully managed AI hosting services with custom deployments. You can focus on your core business while we handle the complexities of AI tool management and maintenance.

Comprehensive Evaluation and Compliance

Many AI tools entering healthcare today lack crucial oversight mechanisms. Keywell takes a different approach by building continuous monitoring and auditing capabilities into our solutions. We implement strict customizable controls over model usage and deploy systems to detect and flag potential misuse — which creates a more secure and controlled AI environment.  We also deploy industry standard evaluation tools to monitor models in dimensions including:

  • Relevance:  Measures whether the AI-generated outputs directly address the user’s intent or task.
  • Groundedness: Evaluates whether the AI’s outputs are fact-based, verifiable, and traceable to trusted data sources.
  • Safety: Ensures outputs avoid harmful, biased, or non-compliant content, adhering to agency policies and legal requirements.
  • Acceptance: Tracks how often users accept or utilize AI-generated outputs as useful or fit for purpose.
  • Rejection:  Monitors how often users discard or flag AI outputs as irrelevant, inaccurate, or unsafe.

We continuously monitor the evolving regulatory environment and implement security best practices to protect sensitive healthcare data. Keywell’s expertise enables you to anticipate and address new privacy risks associated with AI. Our guidance helps your organization remain compliant while you leverage the benefits of advanced analytics and AI in healthcare.

Real-World AI Use Cases Keywell Supports Today

Here are examples of a few AI and analytics use cases Keywell can support today: 

  • Analyze and summarize non-structured information like patient reviews and reviews, or help desk tickets.
  • Create automated content based on your data, including RFP responses, draft documentation, help desk responses, and prior authorization justifications.
  • Enable natural language (text-to-sql) inquiries about healthcare data, such as pricing information and population health inquiries.
  • Research internal policies and procedures, and answer questions with appropriate citations.
  • Summarize patient or individual histories and information.

Case Study: Bridging the Data Gap with AI

Keywell recently worked with a client who develops algorithms and solutions for large health systems. We implemented an LLM-based data analyst tool that allows users to ask questions directly to the AI solution and receive real-time answers. This tool bridges the gap between business users and their data, eliminating the need for a dedicated data analyst.

The impact was immediate and significant. Our client now gets self-directed answers in minutes, rather than days. This rapid access to information has streamlined their operations and enabled quicker decision-making.

The success of this project demonstrates how AI can transform data analysis in healthcare and make complex information more accessible and actionable.

Your Trusted Partner for AI and Data Analytics

Keywell stands at the forefront of AI innovation in healthcare and human services. 

We offer solutions that respect the unique challenges of these privacy-sensitive sectors. As your full-stack AI partner, our comprehensive approach covers everything from initial planning to ongoing management.

It is possible for healthcare providers and human services organizations to harness the full potential of AI while maintaining rigorous data protection and regulatory compliance.

Contact us today to learn more about how we can help.

Share Now:

Meet With Us

Read More